Buyers usually ask this question, Does Fiverr do refunds? When they are not happy with the purchase.
Fiverr is a legit marketplace for freelancers that allow offering multiple services at reasonable rates.
But sometimes, sellers don’t do justice to their gig. They create a lot of expectations in the buyer’s mind to get a lot of money but didn’t provide quality work.
In this case, buyers face a loss of time and money. However, Fiverr knows exactly how to tackle this issue.
This is why Fiverr has made a refund policy for buyers. With this feature, buyers can ask for a refund if they don’t get the expected results.
If you heard about this policy for the first time, here is a precise answer for you.
Fiverr’s refund policy is made for the buyers to make sure they get their money back every time they are not satisfied with the purchase. Buyers can receive this refund in their bank account, Fiverr buyer account, or credit card.
Usually, Fiverr returns the money in the Fiverr balance so if you want to get the money back into the bank account you need to make an additional request. Moreover, the refunding process takes some time according to the destination you choose for the refund.
In this blog, we will share a detailed guide regarding what is Fiverr’s refund policy and how it works. So let’s begin.
What is Fiverr Refund Policy?
Fiverr’s refund policy is pretty straightforward.
It is specially made for buyers so that they can get their money back if they are not satisfied with the purchase.
Buyers can request a refund in 14 days by contacting customer support.
A buyer needs to explain the whole scenario to get the request approved.
If the customer support team approves the request, a buyer will receive a full refund within 5 to 7 business days.
The buyer can either get the fully refunded money into the Fiverr balance, PayPal, or credit card.
But if the request is denied, a buyer will be given the option to dispute the decision with the Fiverr customer support team.
How Refunds Work on Fiverr?
A Fiverr order can get cancelled anytime because of any reason.
No matter what the reason, Fiverr will refund the buyer’s payment.
Following are some cases in which buyer can cancel an order and get a full return in the Fiverr Balance
- When the Order is Still Active
- During the 14 days safety clearance period
- After the safety clearance period
In short, Fiverr’s refund policy is designed to help buyers in protecting their funds when they don’t receive the services they paid for.
However, before cancelling an order and asking for a refund, Fiverr encourage both buyers and sellers to resolve their issues.
The buyer can do multiple revisions in case he is not satisfied with the work.
This means you should first contact the seller to work out all the things.
To contact the seller, the buyer can either use Fiverr’s messaging platform or the resolution centre.
If after communicating with the sellers, things don’t work out then you must keep in mind that
- The Fiverr service fee is included in refunds
- Fiverr gives a refund in the same currency a buyer used to buy the gig
- Refunds are made to the Fiverr balance of the buyer in case of order cancellation
Refund Request Cancellation
Fiverr can deny the request refund if the team believed that the order was completed according to the requirements.
This case usually happens when a buyer doesn’t provide enough information about what they are looking for or when there is a misunderstanding about the scope of work.
If this case, happens to you, try to reach out to customer service and resolve the issue.
In case you are still not satisfied, you can leave a negative review on the seller’s profile.
This review will help buyers to know your experience with the particular seller and they will be more cautious in the future.
How long does a Fiverr refund take?
The process of getting a refund is not straightforward as it looks. But you can get your money back by following the proper steps.
You must first speak with customer support and explain the circumstance. The team will ask for some order information like the order number and reason for the refund request. In your explanation, be careful to be precise.
If the Fiverr custom support team approves the request, they will process it and send the refund to the original payment method.
There is no fixed time when you will get the refund as the process takes a few hours, days, or sometimes a week. Refunds are completed within 24 hours of the request being processed by the support team.
But the credit card refunds are completed within 7 to 10 days according to the card issuer’s processing time. The procedure might occasionally take up to two weeks.
However, if you don’t receive your refund according to the given time frame, you should contact the customer support team again. They will tell you what is taking so long and can speed up the process after your message.
Does Fiverr Refund to Bank Account?
Yes, Fiverr refunds to a bank account if the buyer purchased and cancelled the order using a Fiverr Business account.
But you must remember that Fiverr doesn’t process the refunds to the bank account automatically after you cancel an order.
When an order gets cancelled, Fiverr sends the money to the buyer’s Fiverr balance and the amount will appear on the buyer’s Fiverr profile.
If you want to transfer the refund to your bank account directly like PayPal, Payoneer, or Credit card, you need to make an additional request.
Also, must connect the bank account with Fiverr if you have not yet used the following steps.
- Login to the Fiverr selling accounts and go to the Earnings
- Click on Withdraw Balance option then on Bank Transfer
- A verification pop-up will appear. Choose your preferred method between SMS/Call
- Redirect to the email then click on the link you receive
- Now, the Payoneer landing page will open, and click on Get Started option
- Complete the account setup process and connect the existing account if you have any or create a new one
Video Guide: Does Fiverr Do Refunds?
Still having trouble getting a refund from Fiverr, don’t worry we have you covered.
In this video tutorial, you will see how the Fiverr refund policy works and how you can claim it.
Video Source: Joel Talks
Wrapping It All Up!!!
Fiverr is one the largest marketplace where hundreds and thousands of buyers get satisfied work and services.
But this is not the case with every buyer as some got scammed by the sellers.
For these buyers, Fiverr has introduced a refund policy.
Through this feature, buyers who are not happy with their purchase can ask for a refund.
But they need to share a genuine reason to cancel the order.
If the team approves the request, the buyer will receive the refund.
You can use the above guide to get the refund into your desired wallet. However, it is always best to resolve the conflict with the seller by asking for multiple revisions to allow sellers to maintain their order competition rate.
FAQs
How do refunds work on Fiverr?
Fiverr refund the buyers if they cancel the order because of unsatisfactory work. The customer support team, allows both buyer and seller to justify their case and if the buyer is right, the full money will get refunded.
Fiverr sends the money to the buyer’s Fiverr balance which the buyer can see on the profile. But if the buyer is doing fraud, the refund request will be denied. Moreover, the team encourages both seller and buyer to resolve the dispute over communication before cancelling an order.
How do I get a refund from Fiverr bank?
After the Fiverr support team approve the order cancellation request, you will be able to receive the refund by clicking on the Request Refund button in the billing section. The refund process will take 5 to 7 business days after the request has been processed and the money will be back into your buyer’s Fiverr balance.
Can you get a refund on Fiverr if you are not satisfied?
Yes, as a buyer, you can get a refund on Fiverr if you are not satisfied with the seller’s services. There are 3 ways to ask for a refund
- Contact Fiverr Support Team
- Contact Fiverr Resolution Center
- Mutual Refund
To approve the refund request, you need to explain the whole case to the team and share the order details. If the Fiverr team thinks your case is genuine, they will approve your request and process the refund.
Does Fiverr refund to a bank account?
Yes, Fiverr can refund money to a bank account if you made an additional request. The reason is, the team automatically sends a refund to the buyer’s Fiverr balance on order cancellation. However, with the request, you can transfer refunds directly to a bank account like Payoneer, PayPal, or Credit Card.
How long does it take for Fiverr to refund money?
There is no fixed time limit on how much time Fiverr takes to refund money. The reason is Fiverr refund process can take up to 24 hours, some days, or even weeks. If you are refunding money to the Fiverr balance, you can get the money back within or after 24 hours.
But if you are taking a refund in the bank account the team can take up to 7 to 10 days to complete the process. The time limit can further enhance if you pick the credit card option. So choose the refunding destination wisely. However, if the time limit increases you can contact customer support to know the exact reason what is causing the delay.
