Beginners mostly ask this question how to Cancel Fiverr Order as a seller when they get stuck with unprofessional buyers.
The main aim of sellers is to maintain the order completion rate on Fiverr to make a good impression on buyers and to get more orders.
But sometimes things don’t go well according to the plan. Some buyers directly place orders by viewing the gig without discussing the requirements with sellers.
In these cases, sellers get a job they can’t do and end up getting a negative review, which negatively impacts the profile.
The best solution in these cases is to cancel an order. Although canceling an order can affect the order completion rate. But if done in a proper way you can maintain a profile rank.
Here’s how you can cancel your Fiverr order as a seller in an effective way.
Go to the order page and pick the order you want to cancel. Click on the Visit the Resolution Center button and you will be redirected to the support page.
Here pick “Ask the buyer to cancel the order,” and write a clear and precise description in the “Can you give us more detail on why?” section and click Send. If the buyer responds to the request, the order will get canceled without affecting the profile
Moreover, in this blog, we will share a complete guide on how to cancel an order without getting any negative effect on your profile. So let’s begin.
Can a Seller Cancel an Order on Fiverr?
Yes, a seller can cancel an order on Fiverr after accepting and working on it.
Sometimes, sellers get into a situation, where they don’t have time to complete the order or can’t fulfill the client’s specifications as demanded.
If the seller submits the order without fulfilling the buyer’s demands, the buyer will leave a negative review, affecting the overall reputation and profile rank.
To avoid getting a negative review, sellers can choose to cancel the order. However, Fiverr doesn’t appreciate canceling the order as it affects the order completion rate which reduces the gig rank.
The good thing is sellers can cancel an order using the way Fiverr suggests. To maintain the order rate even after canceling the order, the seller must cancel an order through Resolution Center.
Here are some easy steps to cancel the order through Fiverr’s resolution center.
1. Open the Dashboard
Go to the Seller dashboard and click on My Business. From the drop-down list click on the Orders option. Here you will see all the orders that have been submitted to you and their status.
2. Pick the Order to Cancel
Now click on the order you want to cancel. That particular order will open on a new page. You can also go to the Gigs page and pick an order from there by clicking on the Cancel Order button.
3. Go to the Resolution Center
Click on Visit the Resolution Center and you will be redirected to Fiverr’s resolution center. Fiverr will also ask you to select the issue and how would you like to resolve it. Click Continue and the right reason from the following
- Extend the delivery time – If time is the reason for your order cancellation, then ask buyers to extend the order delivery time to avoid cancellation. On selecting this option, you have to pick the number of days you would like to add new delivery time and explain the precise reason for extending it
- Modify the order – If the scope of the order has changed, you can change the order. Select what you would like to change in the order and explain the reason for it
- Ask the buyer to cancel this order – By selecting this option, you will see more options on why a buyer should cancel your order
4. Choose the Right Option to Cancel the Order
Pick the option that says Ask the buyer to cancel this order. Select an appropriate reason under the section Can you give us more detail on why?. Make sure to enter the correct reason as the reason you enter here might affect your gig rank.
5. Enter Reason and Continue
After explaining why you would like to cancel the order click on Send. You will be credited to the order page but that order will be in dispute. It is now the buyer’s turn to accept or reject the dispute. If the buyer accepts the dispute, the order will be canceled mutually.
Types of Fiverr Order Cancellations
Here are different types of Fiverr order cancellations that all users must know to tackle the situation.
1. Buyer-requested Cancellations
Buyer can request to cancel the order if
- The order is marked late
- Sellers don’t do justice to the work
When a buyer cancels the order, a seller will not get paid for it no matter how much work he has done.
2. Seller-requested Cancellations
Like a buyer, a seller can cancel the order by requesting Resolution Center. If the buyer doesn’t respond to this request, the order will be canceled automatically within 48 hours.
3. Mutual Cancellations
Both buyer and seller can request to cancel the order through the resolution center if there is any issue with the order after the seller has accepted the gig. Once the order cancellation request is made, either the buyer or the seller has to accept or reject this request within 48 hours. If no one responds to this request, the resolution center will cancel the order automatically.
4. Forced Cancellation
Forced cancellations are the ones that are made without consulting a buyer or a seller. Have a look at some examples of forced cancellations
- A buyer can cancel the order without asking the seller if the seller accepts the order and the buyer has not submitted the project requirements yet
- If the order delivery rate is extended without the mutual agreements then the buyer can cancel the order without seller approval after 24 hours of the expected delivery
- A seller can also cancel an order if the buyer is being unreasonable or threatening to leave a bad comment on the profile
5. Cancel with an Open Dispute
If a seller or a buyer would like to cancel an order with an open dispute, he will need to withdraw the dispute to be able to cancel the order.
The seller and the buyer can not open a new request for the order if the dispute is in the process of resolving the following issues
- Requested to extend the delivery date
- Asked to get an order update
- Requested to cancel the order
No matter what the issue is, Fiverr recommends both sellers and buyers resolve the dispute and avoid order cancellation. The buyer can resolve the dispute by communicating with a seller. They can modify the order requirements or extend the delivery time to avoid any type of order cancellation.
Video Guide: How to Cancel Fiverr Order as a Seller?
Finding it difficult to cancel a Fiverr order as a seller? Don’t worry, we have you covered. In this tutorial, you will learn an easy way to cancel an order without affecting the profile rank and gig impression.
Wrapping It All Up!!!
It is always better to cancel a Fiverr order instead of communicating with the buyer who is being unreasonable.
This way, you can focus on working on the orders you can effortlessly handle and get positive reviews.
Make sure you don’t cancel the order without consulting the buyer as it can affect the order competition rate.
Also, contact the Fiverr support team or Resolution center first before making any major steps for order cancellation. Because in this way, you can avoid affecting the order rate or professional rank.
FAQs
Can a seller cancel an order?
Yes, a seller can cancel an order on Fiverr to avoid getting negative feedback and impacting profile rank. There are different ways in which a seller can cancel the order but the right one is to consult the Fiverr resolution center.
How do I cancel a gig on Fiverr?
To cancel a gig on Fiverr, use the following steps
- Go to the Gig page and select the gig you want to cancel
- Click on the Visit the Resolution Center button
- Select the “Ask the buyer to cancel this order” option
- Enter the right reason in the “Can you give us more detail on why?” section and click on Send button
- If the buyer accepts the dispute the order will be canceled automatically
What happens if you cancel an order on Fiverr?
If the seller cancels an order, its order completion rate gets reduced which can affect the profile rank and gig impressions. But if the buyer cancels an order, the funds will be credited to his Fiverr Balance and he can use this money to buy other services.
What is the proper way to cancel an order?
The proper way to cancel an order is through the resolution center and here are the easy steps to do that
- Go to the order page and select the order you want to cancel
- Click on the Visit the Resolution Center button
- Select the “Ask the buyer to cancel this order” option
- Enter the right reason in the “Can you give us more detail on why?” section and click on Send button
- If the buyer accepts the dispute the order will be canceled automatically
